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Our Policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place with The Silence Co. and designer tags attached (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right to decline any return if the product shows signs of wear or has been used or altered from its original condition in any way. We also reserve the right to reduce the amount of any applicable refund or exchange accordingly.

You will be informed if we propose to reduce your refund. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Lingerie, swimwear and all items marked down are eligible for exchange only/return for store credit.

Final sale items cannot be returned or exchanged.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. These items are eligible for exchange/return for store credit only.

Late Returns

Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of The Silence Co. and may only be refunded as a store credit.

Colors

We have made every effort to display the colors of our products that appear on The Silence Co. as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

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