We offer the following shipment methods through UPS: Ground, 2-Day or Overnight. All orders placed by 3 pm EST will be shipped out the same day the order was placed. Orders placed after 3 pm EST will ship out the following day (with the exception of orders placed on a Saturday as UPS does not ship on Sundays).
Allow 3-5 business days for Ground shipped orders.
Orders with a merchandise value over $250 qualify for free Ground shipping.
Shipping – Outside the US
All orders are shipped DHL Express.
The international shipping cost will be calculated and guaranteed during the DHL global checkout and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country and all applicable duties and taxes.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the country and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the DHL global checkout.
Exchange Rate
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by DHL and are based on interbank rates of exchange. These rates correspond to the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Return for Store Credit Policy – Within the US
Try your purchase on in the comfort of your own home and let us know right away if you’re not satisfied with your purchase.
We have a 28-day ‘return for store credit’ policy. Therefore, you have 28 days from receiving your order to request a return for store credit and send your purchase back to us.
To request a return for store credit, simply follow the link here and follow the steps to initiate your return.
To be eligible for a return for store credit, items must be returned unused and in the same condition which they were received. Items must have The Silence tag and designer labels still attached.
Once your return has been received, we will issue an electronic store credit to the email address provided at checkout. Orders returned will receive a store credit for the value of the merchandise, we offer free returns. Store credits do not have an expiration.
We are happy to honor requests for an adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
A shoe box fee of $30 will be charged when the original shoe box is altered, damaged or missing.
Final sale items cannot be returned.
Holiday Returns: Purchases made from 11/1/21 through 12/25/21 will have an extended return policy through 1/31/22. All other terms and conditions of our ‘Return for Store Credit’ remain in effect.
Returns for Store Credit Policy – International
Try your purchase on in the comfort of your own home and let us know right away if you’re not satisfied with your purchase.
We have a 28-day ‘return for store credit’ policy. Therefore, you have 28 days from receiving your order to request a return for store credit and send your purchase back to us.
To request a return for store credit, simply click the link here and follow the steps to initiate your return.
To be eligible for a return for store credit, items must be returned to us unused and in the same condition which they were received. Items must have The Silence tag and designer labels still attached.
Once your return has been received, we will issue an electronic store credit to the email address provided at checkout. Orders returned will receive a store credit for the value of the merchandise minus the value of the duties, taxes and tariffs originally charged. Store credits do not have an expiration.
We are happy to honor requests for an adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
A shoe box fee of $30 will be charged when the original shoe box is altered, damaged or missing.
Final sale items cannot be returned.
Holiday Returns: Purchases made from 11/1/21 through 12/25/21 will have an extended return policy through 1/31/22. All other terms and conditions of our ‘Return for Store Credit’ remain in effect.
Drop Us A Line
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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